Return and Refund Policy

Return window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Returns of defective and non-defective products
We accept returns by post of defective and non-defective products. Non-defective products may be returned for any reason within 30 days after receiving your order and must be in new (unopened/unused) condition only.
Exchanges aren’t accepted.

Return shipping responsibility and restocking fees:
Return shipping is the customer’s responsibility. If an item is defective  or incorrect we will reimburse reasonable return postage (or provide a label) once the return is approved.
We do not charge restocking fees.

How to initiate a return?
To initiate a return, you can contact us at info@thewineshelf.co.uk. Please note that returns will need to be sent to the following address:

Altro Drinks LTD
Units 13-17 Riverside Industrial Park
Moody Lane
Grimsby
DN31 2AN
United Kingdom

If your return is accepted, you'll need to arrange return shipping. 
Items sent back to us without first requesting a return might not be accepted. 

You can always contact us for any return question at info@thewineshelf.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
- Items sourced specifically on request and not normally stocked in our catalogue are non-returnable for change-of-mind, unless faulty.
- Personalised items cannot be returned.
- Opened / unsealed alcohol can’t be returned for safety and quality reasons, unless faulty.
- Gift cards are non-returnable.

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
We do not accept exchanges. To exchange your purchased product you'll need first to return all the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds are issued to the original payment method within 14 days of receiving and inspecting your return. This does not affect your statutory rights.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and issued a refund, in cases of delay you might need to contact your bank, please contact us at info@thewineshelf.co.uk if you are required to provide more information about financial transactions